to conclude a contract for the provision of services for the rental of premises
1. Terms and definitions. 1.1. "Reservation System" (System) is a software package available on the website
https://roomleyhotel.com and
https://roomley.ru , designed to search for information about the rental of premises, as well as for renting and paying for rental of premises, through booking through the service
https://reservationsteps.ru/rooms/index/dc097b1b-0... ?
1.2. The "Contractor" is an individual entrepreneur Ivanova Elena Valeryevna (IP Ivanova Elena Valeryevna).
1.3. "Customer" is an individual with civil legal capacity, aged at least 18 years, or a legal entity that has concluded a Contract with the Contractor for the provision of services for renting premises by accepting this Offer in accordance with the procedure defined by this Offer.
1.4. "Registration" means providing the Contractor with the Customer's personal and contact data through the System for prompt communication with him on issues related to the ordered services.
1.5. "Order" is a set of services for Renting premises, formed by the Customer by selecting a suitable option as a result of a search in the System.
1.6. "Voucher" is a document confirming the fact of renting and paying for the Order.
1.7. "Booking" – the actions of the Customer to reserve the rented premises.
1.8. "Premises" - an object of immovable property located at Moscow, Presnenskaya emb., 8c1, (room 303M, 3031, 3032 or 3033).
2. General provisions. 2.1. This Offer, published on the website
https://roomleyhotel.com and
https://roomley.ru It is an official offer of the Individual Entrepreneur Ivanova Elena Valeryevna (IP Ivanova Elena Valeryevna) for individuals and legal entities to conclude a contract for the provision of services for the rental of non-residential or residential premises in accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation.
2.2. The services of the Contractor in the Offer are understood as the services of renting Premises, services provided by the Contractor in the Premises.
2.3. The contract for the provision of services for the Rental of premises is concluded by accepting this Offer, which contains all the essential terms of the Contract for the provision of services for the Rental of premises, without signing by the parties. The contract for the provision of services for the rental of premises has legal force in accordance with Article 434 of the Civil Code of the Russian Federation and is equivalent to an agreement signed by the parties. The contract for the provision of services for the Rental of premises is considered concluded and becomes effective from the moment of acceptance of the Offer, namely, the commission by the Customer of the actions provided for in paragraph 4.1 of this Offer and signifying the Customer's unconditional adherence to all the terms of the Offer without any exceptions or restrictions.
3. The Subject of the Offer. 3.1. The subject of this Offer is real estate rental services located at Moscow, Presnenskaya nab., 8c1 (room 303M, 3031, 3032 or 3033), provided by the Contractor in accordance with the Rules for the provision of services posted on the website
http://roomleyhotel.com/rules .
4. Acceptance of the Offer and conclusion of the Contract. 4.1. The Customer accepts the Offer by paying for the booked order. From the moment of payment of the booked order, the contract between the Contractor and the Customer for the provision of services for renting premises on the terms of this Offer is considered concluded:
– The Contractor undertakes to provide the Premises in proper condition for the Customer's possession and use for the period determined by the booking;
– The Customer undertakes to take possession and use the Premises for the period determined by the booking, to return the Premises in proper condition at the end of the booking period.
5. Booking procedure. 5.1. The Customer makes a reservation of the Premises using an electronic form posted on the website
https://roomley.ru/onlinecheckin .
5.2. By clicking the "Submit" button, the Customer expresses unconditional agreement with the terms of this Offer and the Rules of Accommodation.
6. The procedure for making payments. 6.1. Information on the cost of the Services provided by the Contractor is posted on the website
https://roomleyhotel.com and
https://roomley.ru , is indicated in the invoice generated by the Contractor for the payment of the reservation in accordance with the set of services selected by the Customer.
6.2. The price of the Contractor's services is not fixed, it depends on the seasonality, demand and occupancy of the Premises.
6.3. The price of services booked and paid by the Customer is not subject to change.
6.4. All payments under the Contract for the provision of services for the rental of premises are made in the currency of the Russian Federation.
7. Cancellation and refund conditions. 7.1. The refund is carried out according to the selected tariff:
7.1.1. "Free cancellation" tariff: The Customer has the right to cancel the reservation no later than five days before the start of the booking period with a refund of all amounts paid by him. If you cancel your reservation later than 5 days before the arrival date, the cost of the first night will be charged. The prepayment for the first day is charged at the time of booking. The remaining cost of the reservation must be paid no later than 3 days before arrival. If you refuse to pay the remaining cost of the reservation within the specified period, the reservation is reduced to 1 night.
7.1.2. "Non-Refundable" tariff: the funds paid by the Customer upon cancellation of the reservation are non-refundable.
7.2. Cancellation of the reservation is made by sending an application for cancellation of the reservation, drawn up in accordance with the form provided by the Contractor, indicating the method of depositing funds by the Customer, the reasons for cancellation of the reservation, and the attachment of documents certifying the identity of the payer. The provision by the Customer of false information specified in this paragraph may serve as a basis for the Contractor's refusal to refund the funds paid by the Customer.
7.3. Funds are subject to refund within 30 working days from the date of acceptance of the application by the Contractor (the deadline for the refund depends on the bank making the refund and crediting them to the payer's account).
7.4. Funds are returned in the same way as the booked order was paid (to the same bank card and to the same bank account from which the payment was made).
7.5. The change of the booking period or the reserved Room is made if the Contractor is able to provide a different booking period or other Room.
8. Security deposit. 8.1. Prior to the start of the provision of services, the Customer deposits an insurance deposit of up to 30,000 rubles to the Contractor's current account.
8.2. The Security deposit is a guarantee of compensation for damage caused to the Premises or the property located in it during the booking period.
8.3. The Security deposit is refundable if no damage was caused to the Premises or the property located in it during the booking period.
8.4. If damage was caused to the Premises or the property located in it during the booking period due to the fault of the Customer or his guests, the damage caused is subject to compensation from the amount of the deposit. If the insurance deposit is insufficient to compensate for the damage caused to the Premises or the property located in it, the damage caused is compensated in accordance with the current civil legislation of the Russian Federation.
9. Provision Of Premises To The Customer. 9.1. After receiving the security deposit, the Contractor sends the Customer an instruction containing information on access to the reserved Room, provides a digital code to unlock the lock of the entrance door to the Room.
9.2. Access to the building in which the Premises are located is carried out according to identity documents.
9.3. The Room is considered accepted by the Customer if, within one hour from the moment of receipt of the electronic pass card, the Customer has not sent comments to the Contractor on the shortcomings of the Room or the property located in it, and also has not vacated the room by returning the keys and the pass card.
10. Rights and obligations of the Customer and the Contractor. 10.1. The rights of the Customer.
10.1.1. To search, book and pay for rental services through the System and other methods specified on the website
https://roomleyhotel.com and
https://roomley.ru . At the same time, the Customer acknowledges that in the case of using the System, he fully and unconditionally accepts the terms of this Offer, regardless of how the booking and payment of the Order were made.
10.1.2. Cancel the Order or change the Order on the terms specified in clause 7 of this Offer. The Customer has the right to receive the booked services on time and in the amount specified in the Order.
10.2. Rights of the Contractor.
10.2.1. Require the Customer to comply with the Booking Rules published on the website
https://roomleyhotel.com and
https://roomley.ru and those specified in this Offer. The Contractor is responsible for the proper execution of the Contract for the provision of booking services only in the case of actions and procedures performed by the Customer in full compliance with these rules.
10.2.2. Require the Customer to fully agree to the terms of the Offer. To refuse to provide services to the Customer without agreeing to the terms of the Offer.
10.2.3. Require the Customer to pay for the Order. If payment is not received from the Customer within the time period specified in the Booking Rules, cancel the Order.
10.2.4. Withhold from the Customer or demand payment of penalties in the event of a change or cancellation of the Order. Withhold from the Customer or demand payment of all expenses actually incurred by the Contractor in the provision of services, including commissions from banks and (or) payment systems paid both during payment and upon refund. At the same time, the Customer recognizes the actions of the Contractor as fully legitimate and has no complaints.
10.2.5. To involve third parties for the performance of booking services for the purposes of the Contract for the provision of booking services.
10.2.6. Terminate the Contract for the provision of booking services unilaterally out of court if the Customer has provided the Contractor with false information or contact details, as well as deliberately false and/or illegally used payment card data by the Customer.
10.2.7. In exceptional cases, replace the premises previously confirmed with a similar one.
10.3. Obligations of the Customer.
10.3.1. Do not proceed with placing an Order without first familiarizing yourself with this Offer, the Privacy Rules and the Booking Rules. If the Customer has started placing an Order, the Contractor considers that the Customer is fully familiar with and agrees with the terms of the Offer, the Privacy Rules and the Booking Rules.
10.3.2. Get to know yourself on the website:
https://roomleyhotel.com and
https://roomley.ru with information about the Premises and services, including prices.
10.3.3. Specify the relevant contact information when placing an Order (phone number, e-mail) necessary for the Contractor to communicate with the Customer promptly.
10.3.4. Provide all relevant information necessary for placing an Order about third parties using the premises and check their correctness.
10.3.5. Timely pay the cost of the Order using any of the proposed options and payment methods presented on the website
https://roomleyhotel.com and
https://roomley.ru , within the terms and conditions specified by the Contractor in the Booking Rules.
10.3.6. Timely make an insurance refundable deposit and pay other payments specified by the Contractor in the Booking Rules presented on the website
https://roomleyhotel.com and
https://roomley.ru , within the terms and conditions specified by the Contractor in the Booking Rules.
10.3.7. In case of payment by bank card via the Internet, it is necessary to use only a bank card belonging to the Customer. In order to avoid fraud, the Contractor verifies the payment and contacts the Customer to resolve any issues. If the Customer is unavailable or the issue remains unresolved, the Contractor reserves the right to cancel this Order and return the funds to the bank card of its owner.
10.3.8. In case of cancellation of the Order or a part of the services in the Order, as well as to change the ordered services, immediately inform the Contractor in accordance with the procedure established in the Booking Rules. In this case, the Customer is obliged to compensate the Contractor for all actual expenses incurred by him in connection with the fulfillment of obligations under the Contract for the provision of booking services, including penalties paid by the Contractor to third parties.
10.3.9. Use the Premises in accordance with the rules of accommodation posted on the website
http://roomleyhotel.com/rules 10.3.10. Unless otherwise provided for in the Contract for the provision of Booking Services and does not follow from the substance of the obligations or the requirements of the law, the contractual rights and obligations of the Customer also apply to persons in whose interests the Contract for the provision of booking services has been concluded.
10.4. Obligations of the Contractor.
10.4.1. Provide to the Customer on the website
https://roomleyhotel.com and
https://roomley.ru the necessary information about the Premises and services, as well as instructions for placing and paying for the Order.
10.4.2. Accept payment for the Order from the Customer (including through third parties) after proper ordering and successful booking of services.
10.4.3. Upon cancellation of the Order, confirm the cancellation of services with the imposition of penalties, if any, valid for the current cancellation period.
11. Responsibility. Dispute resolution. 11.1. The Customer represents the interests of all persons specified in the Order and is personally responsible to the Contractor for the correctness of their data, the fulfillment by all persons of all obligations, including obligations to pay for the Order and pay a fine in case of refusal to provide services (including non-arrival for acceptance of the premises).
11.2. The Customer is responsible for fulfilling his obligations to the Contractor, causing both material damage and damage to his business reputation. Any incorrect or fraudulent booking or resale of an Order is definitely prohibited.
11.3. The Contractor is responsible for material damage caused to the Customer in connection with the failure to provide services to the Customer due to the Contractor's fault in the amount specified in the Order, in accordance with the procedure established by the legislation of the Russian Federation, except in cases when the violation of the Customer's rights occurred as a result of force majeure.
11.4. The Contractor shall not be liable in the event of non-performance or improper performance of services on its part or on the part of third parties arising from the unreliability, insufficiency or untimeness of information and documents provided by the Customer, as well as arising from other violations of the terms of the Booking Services Agreement and/or Booking Rules on the part of the Customer.
11.5. The Contractor is not responsible to the Customer in case of delay in the start date of the rental of the premises by more than 1 day or early departure.
11.6. The Contractor has the opportunity to adjust its information in the System (including prices and availability of available premises) and is responsible for its relevance and reliability.
11.7. The Contractor is not responsible for the inconsistency of the provided service with the Customer's expectations and his subjective assessment.
11.8. In case of claims during the stay in the premises, the Customer must contact the representative of the premises to eliminate the shortcomings of the provision of services. The Parties will make every effort to reach agreement on disputed issues through negotiations, taking into account the terms of this Offer.
11.9. The Contractor is responsible to the Customer within the framework of the Contract for the provision of services for the rental of premises.
11.10. For all other matters not provided for in this Offer, the Parties are guided by the current legislation of the Russian Federation. All possible disputes arising from the provisions of the Offer will be resolved in the courts of the Russian Federation in accordance with the current legislation of the Russian Federation.
12. Personal data. 12.1. The Contractor guarantees to the Customer that the storage and processing of personal data provided by him during registration in the System, registration and payment of the Order will be carried out exclusively in accordance with the Personal Data Processing Policy posted on the website
http://roomleyhotel.com/policy .
12.2. By performing the actions necessary for booking, the Customer agrees to the processing of his personal data. In the event that the Customer performs booking actions with respect to third parties, the Customer, performing the actions necessary for booking, provides the Contractor with an assurance that the necessary consent to the processing of personal data of third parties by the Contractor has been received properly.
12.3. The Customer's consent is valid indefinitely and may be revoked in accordance with the requirements of the legislation of the Russian Federation on personal data.
13. Circumstances of force majeure. 13.1. The Parties are released from liability for full or partial non-fulfillment of their obligations under the Agreement for the provision of services for the rental of premises, if such non-fulfillment was the result of force majeure, that is, extraordinary and unavoidable circumstances in these conditions.
13.2. Force majeure circumstances include, but are not limited to: natural disasters, military operations, national crisis, strikes in an industry or region, actions and decisions of state authorities, failures in telecommunications and energy networks, the action of malware, as well as unscrupulous actions of third parties aimed at unauthorized access and/or disabling of the software and/or hardware complex of each of the Parties.
14. Modification and termination of the Contract. 14.1. The terms of this Offer are valid at the time the Customer familiarizes himself with it and performs the actions necessary for its acceptance. They apply to civil relations between the Contractor and the Customer for the entire booking period.
14.2. The Contractor does not guarantee the preservation of the terms of this Offer in time and has the right, at its discretion, to change (including exclude, supplement) the terms of provision of services that are the subject of this Offer.
15. Details of the Contractor. Individual Entrepreneur Ivanova Elena Valeryevna
Current account: 40802810501500125359
Bank name: Bank Tochka LLC
BIC: 044525104
Correspondent account: 30101810745374525104
INN: 130900131093